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Flue Gas Analyser (FGA) Service and Calibration Frequently Asked Questions

 

Why does my FGA lock out when its calibration is expired?

The British Standards BS:7967 and BS EN:50379 state that an FGA should only be used with a valid calibration status. The HHIC state in their guidance on using an FGA for the commissioning of newly installed appliances that this work should only be done with an FGA with an up to date calibration status.

To help safeguard you from the risk of using an out of calibration FGA, Anton have introduced a lock-out on their analysers after the calibration due date has passed: This is not for financial gain but out of necessity due to industry demand for us to be able to offer an average service charge, and to also protect both the engineer and your customers from the potential issues that could be caused by using an analyser that has an expired calibration date.

Anton require the analysers back on time each year so that the sensors in the instruments are running in harmony with the analyser calibration certificate date. This protects our customers from having a valid certificate on their analysers but sensors failing early causing inconvenience and extra charges.

The analysers do provide an on screen warning that calibration is due soon, this warning starts 30 days before the calibration certificate expires to provide adequate time for the engineer to make arrangements for annual calibration / service.

Where do I send my Anton FGA for service and calibration?

Please send to the address below along with your full contact details, ideally with a completed Service Request Form.

Anton Industrial Services Ltd
Unit 6 Greenhill House
26 Greenhill Crescent
Watford Business Park
Watford
WD18 8JA

Why does my FGA need an annual calibration?

Annual calibration ensures your analyser is reading accurately which is critical when setting up appliances. Your analyser contains sensors which need to be replaced at regular intervals so annual servicing ensures your instrument has working sensors. Any reports you create with an analyser that doesn’t have an up to date calibration will be invalid, which exposes you as the Gas Safe Registered engineer to all sorts of risk. More information on the importance of annual calibration can be found here.

What’s the cost?

From May 1st 2015 the charge for annual calibration and service of all Anton Sprint FGAs* has been fixed at £99.00 + VAT per annum. The only exception to this is at the end of the 6th year, when the major service is due which is £198.00 + VAT; reverting back to £99.00 + VAT per annum thereafter: Annual service fees exclude misuse and abuse and fair wear and tear on accessories. *Sprint 1000, 2000XT, V4 and V5 models excluded. Please enter your V or eVo serial number here for an indication of your next service cost. More details on our new fixed price annual servicing can be found here.

What is the overall cost of ownership over a 5 year period?

If you keep your instrument for 5 years (the warranty is valid for 5 years from manufacture if serviced annually), then it will cost you 4 x £99.00 + VAT for the 5 year period (the new instrument comes with a 12 month calibration certificate): So your cost of ownership over the 5 year warranty period is £396+VAT.

What do I need to send in?

We only need you to return your Sprint analyser for the calibration, but if you are having any problems with the readings etc., then firstly we would suggest you check your flue gas probe by following our Duty of Care procedure. If there appears to be a blockage or leak, then return your probe with your analyser and enclose your full contact details by completing our Service Request Form: Our Android based Sprint Mobile app also contains the Service Request Form.

How long does the calibration take?

Service turnaround time can vary but with the improvements we’ve made to our Service Department and the fixed price agreement it’s our aim to have instruments serviced and returned within 5-7 working days (Monday-Friday) from receipt of unit: However as we progress into this process we will endeavour to turnaround units in 5 working days.

What happens if I miss a service or I’m late sending it back for calibration?

You won’t be able to use your FGA outside of its calibration period, so the onus is on you to return it at the regular annual intervals. If you are late returning it we will service and calibrate the FGA to give it a new calibration date 12 months on from the last calibration due date i.e. if you're analyser is overdue calibration by 1 month when it's returned to us for service, it will receive an 11 month calibration certificate, 2 months late it will get a 10 month cert and so on. If you're late by a whole year then we reserve the right to charge for the calibration you missed, plus the one that is now due as the work still needed doing from the missed service.

Are there exceptions?

The fixed price annual fee of £99.00 + VAT applies to all Sprint V range with the exception of V4 and V5 models (which will be quoted for any work needed in the traditional way). All Sprint eVo range instruments qualify for the fixed annual price service concept. The service at the end of the 6th year is £198 + VAT (see the question below). We are no longer able to service/calibrate Sprint 1000 and Sprint 2000XT models due to spares no longer being available for these instruments. We do offer a loyalty upgrade discount for existing Anton users who would like to upgrade to a new eVo model. If a V range or eVo instrument has been abused or damaged, including signs of water ingress or is just plain worn out then additional charges may apply: We would always advise customers of any costs over and above the £99.00 + VAT service/calibration before any work is carried out.

Why is there an increased cost to service in year 6?

At this service interval both sensors typically need to be replaced so it’s more expensive in the 6th year. Many customers change their analysers in line with the 6th year warranty period, so the majority of customers would avoid this more expensive “major” service. For those who prefer to continue to service their instruments for 6 or more years, the good news is that the annual cost goes back to £99+VAT for 5 years after the 6th year service.

What is the warranty period and how does servicing affect this?

The Sprint V and Sprint eVo range both have a 5 year limited warranty on the analysers (02 & CO sensors, internal battery & pump have a 2 year warranty), provided the annual service regime is followed. We cannot guarantee an instrument that has not been routinely serviced and maintained in accordance with the manufacturer's instructions. All other accessories such as bag, charger, flue probe, gas leak probe & printer have a 1 year warranty.

Where can I get my Sprint serviced?

You can return your FGA directly to Anton in Watford with a Service Request Form, drop it in to your preferred local merchant with a Service Request Form who will arrange to return it to us on your behalf, or you can use one of the Anton Approved Service Centres.

How do I know if a service centre is Anton approved?

Contact Anton on 0870 428 0075 or service@anton-group.com and we can provide details of your nearest Approved Service Centre.

What happens during a service?

All service centres authorised to service the Anton Sprint and Sprint eVo are trained by the original manufacturer. The training involves following set procedures to strip down, clean and inspect the instrument fully. Repairs and cell changes are carried out, using parts supplied by the original manufacturer so as to maintain the instruments five year warranty and consistent operation until the next service due date. The calibration procedure includes fully testing all aspects of the instruments functions using the calibration software. Traceable reference gases and instruments are used to ensure accurate results. The instruments internal calibration date is set and a calibration certificate is created. The Anton Approved Service Centres are audited annually to ensure they operate to ISO:9001:2010 standard and the CoGDEM code of practice for service centres.

What are the costs to calibrate my Sprint V4 or Sprint V5?

Sprint V4 and Sprint V5 instruments (i.e. units with an additional NO sensor) will still be quoted on a case by case basis in the traditional way, and do not qualify for the fixed price annual servicing concept.

I have a Sprint 1000/2000XT which I understand is obsolete. What are my options?

We offer a Loyalty Upgrade to all existing Anton FGA users who want to buy a replacement instrument. Contact us on 0870 428 0075 or complete the form here and we’ll be happy to discuss which model/kit from the Sprint eVo range best meets your needs, and help you to get a great discount with your preferred supplier.

What should I be doing to ensure my FGA is in best possible working condition between annual services?

We have produced a Duty of Care document that tells you exactly how to look after your instrument. Definitely worth reading this if you are an Anton FGA user.

 
 
 
 
 
 
 
 
 
 
 
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